DDG UAE

HELP

CONTACT

Desert Dream Gardens L.L.C
P.O. Box# 76449, IRIS Bay Tower, 
17th Floor, Suite 24, Dubai – UAE.

Phone: +971 4 3328668 

Mobile: +971 54 4468439

E: info@desertdreamgardens.com

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© 2020 by Desert Dream Garden LLC

Shipping & Returns

SHIPPING POLICY

  • Green Roof

All orders are processed and delivered within 2-3 business days as the orders are shipped from UAE and delivery only within the UAE. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

RETURN & EXCHANGE POLICY

Thank you for your purchase!

We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, please email customer service at numan@desertdreamgardens.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

 

Desert Dream Gardens LLC

Attn: Returns Desert Dream Gardens L.L.C

P.O. Box# 76449, IRIS Bay Tower, Floor 17, Suite 16

Business Bay, Dubai, United Arab Emirates

 

Return shipping charges will be paid or reimbursed by us.

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed. EXCEPTIONS For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at 054 4468439 or numan@desertdreamgardens.com